Cancellation Policy

We want satisfied customers, not hostages. That's why we make it easy for you to cancel your account directly in any of our products.

How to Cancel

Account owners can cancel at any time by navigating to Account Settings and selecting Cancel Subscription or Close Account.

Our legal responsibility is to account owners, which means we cannot cancel an account at the request of anyone else. If you no longer know who the account owner is, contact us and we'll reach out to any current account owners at the email addresses we have on file.

What Happens When You Cancel

Once you cancel, you won't be able to access your account, so make sure you download everything you want to keep beforehand. If you have an active paid subscription, you can continue using your account until your current billing period expires.

We'll permanently delete the content in your account from our servers 30 days after cancellation, and from our backups within 60 days. Retrieving content for a single account from a backup isn't possible, so if you change your mind you'll need to do it within the first 30 days after cancellation. Content cannot be recovered once it has been permanently deleted.

Billing After Cancellation

We won't bill you again once you cancel. We don't automatically prorate any unused time you may have left, but if you haven't used your account in months or just started a new billing cycle, contact us for a fair refund. We'll treat you right.

Vesperion Gate-Initiated Cancellations

We may cancel accounts if they have been inactive for an extended period:

• Trial accounts: 30 days after a trial has expired without being upgraded
• Frozen accounts: 180 days after being frozen due to billing failures
• Free accounts: 365 days of inactivity

We also retain the right to suspend or terminate accounts for any reason at any time, as outlined in our Terms of Service.