Vesperion Gate

We want you to be happy with your purchase. If something isn't right, we'll work with you to make it right.

LensCherry

Subscription Refunds

We offer a 7-day money-back guarantee on all paid subscription plans. If you're not satisfied with LensCherry within the first 7 days of your initial purchase, contact our support team for a full refund of your subscription fee, no questions asked.

After the 7-day window, we handle refund requests on a case-by-case basis. Here are some examples of when we'd issue a refund:

You were charged for a renewal but meant to cancel. We'll refund the charge.
You forgot to cancel months ago and haven't used the service. We'll refund the unused months.
A billing error on our part resulted in an incorrect charge. We'll fix it immediately.

Credits

Credits that have been used for generation (photos, videos, voiceovers) are non-refundable, as each generation consumes real processing resources at the time of use. However, if unused credits remain on your account, they may be considered as part of a broader refund or credit request.

We will always consider refunds or credits in these situations:

A technical issue on our end prevented you from using purchased credits, and we were unable to resolve it.
You accidentally purchased duplicate credits within a short time frame.
Generation repeatedly failed due to a platform issue (not a content policy violation).

Thicket

Thicket subscriptions are paid on a monthly or annual basis. If you cancel your subscription, you will retain access until the end of your current billing period.

Here are examples of refunds for Thicket we'd grant:

If you were just charged for the next month or year of service but you meant to cancel, we're happy to refund that extra charge.
If you forgot to cancel your account a couple months ago and you haven't used it since then, we'll give you a full refund for a few back months.
If you tried Thicket for a couple months and you just weren't happy with it, you can have your money back.

Examples of partial refunds or credits we'd grant:

If you forgot to cancel your account a year ago, and there's been activity on your account since then, we'll review your account usage and figure out a partial refund based on how many months you used it.
If you upgraded your account a few months ago to a higher plan and kept using it in general but you didn't end up using the extra features or storage space, we'd consider applying a prorated credit towards future months.
If we had extended downtime (multiple hours in a day, or multiple days in a month) or you emailed customer service and it took multiple days to get back to you, we'd issue a partial credit to your account.

Other Products and Services

For any other Vesperion Gate products or services not specifically mentioned above:

Examples of full refunds we'd grant:

If you were just charged for your next billing cycle but you meant to cancel, we're happy to refund that extra charge.
If you forgot to cancel your account a couple months ago and you haven't used it since then, we'll give you a full refund for a few back months.
If you tried one of our products for a couple months and you just weren't happy with it, you can have your money back.

Examples of partial refunds or credits we'd grant:

If you forgot to cancel your account a year ago, and there's been activity on your account since then, we'll review your account usage and figure out a partial refund based on how many months you used it.
If you upgraded your account a few months ago to a higher plan and kept using it in general but you didn't end up using the extra features or storage space, we'd consider applying a prorated credit towards future months.
If we had extended downtime (multiple hours in a day, or multiple days in a month) or you emailed customer service and it took multiple days to get back to you, we'd issue a partial credit to your account.

How to Request a Refund

To request a refund, please contact our support team at [email protected] with your account details and the reason for your request. We aim to respond to all refund requests within 3 business days.