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Refund Policy

Last updated: September 4, 2026

We want you to be happy with your purchase. If something isn't right, we'll work with you to make it right.

LensCherry

LensCherry currently sells one-time credit packs. There is no recurring subscription to cancel, and purchased credits do not expire while the account remains open.

Earlier subscription purchases

We continue to honor the 7-day money-back guarantee for subscription purchases made under our earlier policy. If you're not satisfied with LensCherry within the first 7 days of your initial purchase, contact our support team for a full refund of your subscription fee, no questions asked.

After the 7-day window, we handle refund requests on a case-by-case basis. Here are some examples of when we'd issue a refund:

  • You were charged for a renewal but meant to cancel. We'll refund the charge.
  • You forgot to cancel months ago and haven't used the service. We'll refund the unused months.
  • A billing error on our part resulted in an incorrect charge. We'll fix it immediately.

Credits

Credits used for generation are generally non-refundable, subject to the remedies below and applicable law, as each generation consumes real processing resources at the time of use. However, if unused credits remain on your account, they may be considered as part of a broader refund or credit request.

We will always consider refunds or credits in these situations:

  • A technical issue on our end prevented you from using purchased credits, and we were unable to resolve it.
  • You accidentally purchased duplicate credits within a short time frame.
  • Generation repeatedly failed due to a platform issue (not a content policy violation).

Thicket

Thicket subscriptions are paid on a monthly or annual basis. If you cancel your subscription, you will retain access until the end of your current billing period.

Here are examples of refunds for Thicket we'd grant:

  • If you were just charged for the next month or year of service but you meant to cancel, we're happy to refund that extra charge.
  • If you forgot to cancel your account a couple months ago and you haven't used it since then, we'll give you a full refund for a few back months.
  • If you tried Thicket for a couple months and you just weren't happy with it, you can have your money back.

Examples of partial refunds or credits we'd grant:

  • If you forgot to cancel your account a year ago, and there's been activity on your account since then, we'll review your account usage and figure out a partial refund based on how many months you used it.
  • If you upgraded your account a few months ago to a higher plan and kept using it in general but you didn't end up using the extra features or storage space, we'd consider applying a prorated credit towards future months.
  • If we had extended downtime (multiple hours in a day, or multiple days in a month) or you emailed customer service and it took multiple days to get back to you, we'd issue a partial credit to your account.

Other Products and Services

For any other Vesperion Gate products or services not specifically mentioned above:

Examples of full refunds we'd grant:

  • If you were just charged for your next billing cycle but you meant to cancel, we're happy to refund that extra charge.
  • If you forgot to cancel your account a couple months ago and you haven't used it since then, we'll give you a full refund for a few back months.
  • If you tried one of our products for a couple months and you just weren't happy with it, you can have your money back.

Examples of partial refunds or credits we'd grant:

  • If you forgot to cancel your account a year ago, and there's been activity on your account since then, we'll review your account usage and figure out a partial refund based on how many months you used it.
  • If you upgraded your account a few months ago to a higher plan and kept using it in general but you didn't end up using the extra features or storage space, we'd consider applying a prorated credit towards future months.
  • If we had extended downtime (multiple hours in a day, or multiple days in a month) or you emailed customer service and it took multiple days to get back to you, we'd issue a partial credit to your account.

External AI and integration providers

Charges from independently selected AI tools or integration providers are governed by their own billing and refund terms. Disconnecting a tool does not cancel its subscription or your Thicket subscription. This does not change our refund policy for charges made by Vesperion Gate.

Nothing in this policy removes mandatory consumer rights or a refund required by applicable law. App-store purchases may require a request through the store that processed the payment.

How to Request a Refund

To request a refund, contact our support team at [email protected] with your account details, the charge in question, and the reason for your request.

Some refund decisions depend on account use, processing costs, and the circumstances of the charge. Send us the details and we will review the request.