We want you to be happy with your purchase. If something isn't right, we'll work with you to make it right.
LensCherry
LensCherry currently sells one-time credit packs. There is no recurring subscription to cancel, and purchased credits do not expire while the account remains open.
Earlier subscription purchases
We continue to honor the 7-day money-back guarantee for subscription purchases made under our earlier policy. If you're not satisfied with LensCherry within the first 7 days of your initial purchase, contact our support team for a full refund of your subscription fee, no questions asked.
After the 7-day window, we handle refund requests on a case-by-case basis. Here are some examples of when we'd issue a refund:
- You were charged for a renewal but meant to cancel. We'll refund the charge.
- You forgot to cancel months ago and haven't used the service. We'll refund the unused months.
- A billing error on our part resulted in an incorrect charge. We'll fix it immediately.
Credits
Credits used for generation are generally non-refundable, subject to the remedies below and applicable law, as each generation consumes real processing resources at the time of use. However, if unused credits remain on your account, they may be considered as part of a broader refund or credit request.
We will always consider refunds or credits in these situations:
- A technical issue on our end prevented you from using purchased credits, and we were unable to resolve it.
- You accidentally purchased duplicate credits within a short time frame.
- Generation repeatedly failed due to a platform issue (not a content policy violation).
Thicket
Thicket plans are billed monthly or yearly. When you cancel, your access runs to the end of the period you have paid for.
Charges we refund in full:
- A renewal that went through although you meant to cancel before it. Tell us and we refund it.
- An account that has sat unused since a cancellation you forgot to make. We refund the idle months.
- A first couple of months in which Thicket turned out not to be for you. Say so and the money comes back.
Charges we refund in part, or credit:
- An account you meant to cancel long ago but kept using now and then. We look at the activity and refund the months that went unused.
- An upgrade whose extra features or storage you never used while you kept using the rest. We credit the difference toward future months.
- An outage lasting hours in a day or days in a month, or a support reply that took days to reach you. We credit your account for the trouble.
Other Products and Services
For any other Vesperion Gate product or service, the same approach applies: a renewal you meant to cancel, months of an unused account, or a short trial that disappointed you is refunded in full, and partial use, an unused upgrade, an outage or a slow support reply earns a partial refund or a credit, measured against how the product was actually used.
External AI and integration providers
Charges from independently selected AI tools or integration providers are governed by their own billing and refund terms. Disconnecting a tool does not cancel its subscription or your Thicket subscription. This does not change our refund policy for charges made by Vesperion Gate.
Nothing in this policy removes mandatory consumer rights or a refund required by applicable law. App-store purchases may require a request through the store that processed the payment.
How to Request a Refund
To request a refund, contact our support team at [email protected] with your account details, the charge in question, and the reason for your request.
Some refund decisions depend on account use, processing costs, and the circumstances of the charge. Send us the details and we will review the request.