# Cancellation Policy

Archived published version, last updated 2026-08-24.

Last updated: August 24, 2026

## Two separate actions

Cancel subscription stops future renewals. A paid subscription remains available through the end of the current billing period unless a refund or product notice says otherwise.

Close account ends access and begins deletion. Closing an account is not required to cancel a subscription.

## How to cancel

An account owner can cancel a subscription or close an account from the billing or account settings available in the product. If those controls are unavailable, contact [support@vesperiongate.com](mailto:support@vesperiongate.com).

We can act on account instructions only from an account owner or a person authorized to act for the owning organization.

## After subscription cancellation

We will not renew the cancelled subscription. Access continues through the paid period. At the end of that period, a product with a free plan may move the account to that plan; otherwise, paid features become unavailable. Product content is not deleted merely because a subscription was cancelled.

## After account closure

The account becomes inaccessible. Account content is removed from active systems within 30 days and from backups within 60 days, subject to records we must retain for legal, fraud-prevention, security, or accounting purposes. Content cannot be restored after permanent deletion.

Export anything you need before closing the account. See the [Privacy Policy](/policies/privacy) for more detail.

## Charges and refunds

Cancellation does not automatically prorate the current billing period. If a renewal was unintended or another billing issue occurred, contact us. We review requests under the [Refund Policy](/policies/refunds).

## Suspension or closure by Vesperion Gate

We may suspend or close an account for non-payment, prolonged inactivity, abuse, security risk, or a breach of the [Terms of Service](/policies/terms). When practical and legally permitted, we will provide notice and an opportunity to export content.